Communication with the person
We communicate directly with the person concerned by phone or e-mail, in order to investigate his interest and guide him based on our experience in the proposed collaborative process outlined in the next steps.
Meeting
We make appointments to see the place, get to know and hear the person concerned, transfer our know-how to him and understand exactly what he is asking for so we can offer him exactly what he is expecting.
Offer
Having a comprehensive view of the stakeholder, we technically design the solution we propose and send it immediately. At the same time, if there are any plans, we will print out our proposal in Autocad or Visio and attach them together with our techno-economic proposal.
Installation
Σif our offer is accepted, we set up a date with the new Customer, we open a technical file to record our every move, and with well trained technicians we ensure a high quality installation and quality assurance of our company.
Support
Our company places great emphasis on Customer support after installation. All of our phones are open all year, all day long and our Call Center always delivers every emergency call to the right person. Every Customer Technical File is Database-Based so we can support you instantly, wherever we are, whatever the time ...
Satisfaction
Customer satisfaction, continuous support, is the effort for the next project, for the next client .... for you.
